Terms of Service
PPOA Permit Management — Terms of Service
Version 1.0 Last Updated: January 22, 2026These Terms of Service ("Terms") constitute a legally binding agreement between PPOA Group LLC, a Texas limited liability company ("Company," "we," "us," "our"), and the person or entity accessing or using PPOA Permit Management (the "Services"). By creating an account, accessing, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not access or use the Services.
If you use the Services on behalf of a company, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms, and "Customer" or "you" refers to that entity.
1. Definitions
1.1 "Services" means the PPOA Permit Management software platform—including the web application (Blazor Server), the REST API, associated cloud infrastructure, and all related tools, updates, and documentation—used to manage parking permits, vehicle registration, resident parking assignments, visitor parking, citation enforcement, vehicle blacklisting, and related parking management operations for residential and commercial properties.
1.2 "Authorized Users" means Customer's employees, contractors, property managers, leasing agents, parking enforcement personnel, and other individuals Customer permits to access the Services under Customer's account in an administrative or operational capacity.
1.3 "Resident Users" means residents, tenants, visitors, and other individuals whose vehicles, permits, or parking activity are managed through the Services, or who access the Services through any resident-facing interface. Resident Users are distinct from Authorized Users.
1.4 "Customer Data" means all data that Customer, Authorized Users, or Resident Users submit to, generate through, or process through the Services, including but not limited to: permit records; vehicle information (make, model, color, year, license plate number, license plate state); permit holder personal information (name, phone number, email, apartment or unit); citation records and photographs; blacklist records; property information; resident parking assignments; visitor parking records; enforcement history; and any uploaded content.
1.5 "Permit Data" means the subset of Customer Data consisting of parking permit records, including permit holder name, vehicle information, permit type, duration, status, expiration date, assigned parking space, property association, creation and modification history, and print tracking data.
1.6 "Citation Data" means the subset of Customer Data consisting of citation and violation enforcement records, including citation type, violation details, citation photographs, enforcement history, resolution status, and revenue allocation data.
1.7 "Third-Party Services" means third-party software, APIs, and services integrated with or used by the Services, including but not limited to integrated property management systems (ASOA), towing company dispatch systems, and cloud hosting infrastructure (Microsoft Azure).
1.8 "Customer" or "you" means the person or entity accessing or using the Services in an administrative or operational capacity (typically a property management company, property owner, parking management company, or homeowners association).
2. Accounts and Customer Responsibility
2.1 Account Security. Customer is responsible for: (a) all activity that occurs under Customer's account(s), whether authorized or unauthorized; (b) maintaining accurate, current, and complete account information; (c) ensuring all Authorized Users comply with these Terms, all Company policies, and all applicable laws; and (d) keeping all login credentials, authentication tokens, and API keys secure and confidential.
2.2 Authorized User Management. Customer is responsible for provisioning and deprovisioning Authorized Users and for ensuring that former employees, terminated contractors, or other persons no longer authorized are promptly removed from Customer's account.
2.3 Prompt Notification. Customer must notify Company promptly at support@ppoagroup.com of any known or suspected unauthorized access to Customer's account, credentials, or data.
2.4 API Access. If Customer accesses the Services via the REST API (including through integration with ASOA or other authorized systems), Customer is responsible for securing API keys, restricting API access to authorized systems, and ensuring that all API usage complies with these Terms.
3. License and Use of the Services
3.1 License Grant. Subject to these Terms and any applicable Order Form, Company grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right for Authorized Users to access and use the Services during the subscription term solely for Customer's internal parking management and property operations.
3.2 Restrictions. Customer will not, and will not permit any third party to:
(a) copy, modify, adapt, translate, or create derivative works of the Services or any component thereof;
(b) reverse engineer, decompile, disassemble, or attempt to extract source code from the Services (except to the extent expressly permitted by applicable law that cannot be waived by contract);
(c) access the Services to build, support, or improve a competing or substantially similar product or service;
(d) interfere with, disrupt, or compromise the security, integrity, or operation of the Services, servers, networks, or connected systems;
(e) bypass, circumvent, or disable any access controls, usage limits, rate limits, license checks, or security features of the Services;
(f) use any automated means (including bots, scrapers, or crawlers) to access or extract data from the Services beyond the interfaces and APIs provided;
(g) sublicense, resell, lease, rent, loan, or otherwise make the Services available to any third party not authorized under these Terms;
(h) remove, alter, or obscure any proprietary notices, labels, or markings on or in the Services; or
(i) use the API in a manner that exceeds reasonable usage volumes or that degrades the performance of the Services for other customers.
4. Customer Compliance Obligations
4.1 Legal Compliance. Customer is solely responsible for its business operations and for compliance with all applicable federal, state, and local laws and regulations, including without limitation: parking regulations and ordinances; private property parking enforcement laws; towing authorization and notification requirements; signage and posting requirements; citation issuance authority and procedures; consumer protection laws; data protection and privacy laws; fair housing laws (to the extent parking policies affect protected classes); accessibility requirements (ADA-compliant parking); and any local permitting, licensing, or regulatory requirements for parking enforcement.
4.2 Parking Enforcement Laws. Customer acknowledges that parking enforcement on private property, including citation issuance, vehicle booting, and towing authorization, is subject to varying and sometimes restrictive state and local laws. Customer is solely responsible for determining: (a) whether Customer has legal authority to issue citations, enforce parking rules, and authorize towing at each property; (b) what signage, posting, and notice requirements apply; (c) what limits exist on citation amounts, late fees, and enforcement penalties; (d) what due process or appeal rights must be afforded to vehicle owners; and (e) whether citation revenue sharing arrangements comply with applicable law.
4.3 Towing Authorization. If Customer uses the Services in connection with towing operations (including integration with towing company dispatch systems), Customer is solely responsible for compliance with all applicable towing authorization laws, including required signage, notification periods, tow-away zone designations, and owner notification requirements.
4.4 Resident and Visitor Data. Customer collects and processes personal information of permit holders, residents, and visitors through the Services, including names, contact information, and vehicle information. Customer is solely responsible for: (a) providing legally required privacy notices; (b) obtaining any required consents; (c) limiting data collection to what is necessary and lawful; and (d) handling personal information in compliance with all applicable privacy and data protection laws.
4.5 No Legal Advice. Company does not provide legal, regulatory, or compliance advice. The Services are operational and recordkeeping tools and do not guarantee legal compliance. Customer should consult qualified legal counsel regarding its parking enforcement authority, citation procedures, and regulatory obligations.
5. Acceptable Use and Prohibited Conduct
5.1 Customer and Authorized Users will not use the Services to:
(a) violate any applicable law, regulation, or third-party right;
(b) issue fraudulent citations, fabricated violations, or citations for vehicles that are not in violation of posted parking rules;
(c) use citation enforcement as a revenue-generation scheme without legitimate parking management purposes;
(d) discriminate against any person in the issuance of permits, citations, or parking enforcement decisions on the basis of race, color, religion, national origin, sex, familial status, disability, or any other protected characteristic;
(e) stalk, harass, threaten, or unlawfully surveil or monitor any person through parking data;
(f) sell, rent, license, distribute, or otherwise commercialize Customer Data, including permit holder information, vehicle data, or citation records, except as expressly permitted by these Terms or a separate written agreement with Company;
(g) upload, transmit, or introduce any virus, worm, trojan, ransomware, or other malicious or harmful code;
(h) attempt unauthorized access to any account, system, network, server, or data;
(i) falsify, fabricate, or manipulate any permit record, citation record, blacklist entry, vehicle record, or other data within the Services;
(j) use the blacklist feature to target, harass, or retaliate against any individual;
(k) block visitors with unpaid citations in a manner that violates applicable law or tenant rights; or
(l) use the Services to enforce parking rules at properties where Customer lacks legal authority to do so.
5.2 Enforcement. We may suspend, restrict, or terminate access immediately and without prior notice if we reasonably believe the Services are being misused, used unlawfully, or used in a manner that poses a risk to Company, other customers, residents, vehicle owners, or third parties.
6. Permit Management
6.1 Permit Types. The Services support multiple permit types, including but not limited to resident permits, visitor permits, and reserved space permits. Customer is responsible for configuring permit types, durations, limits, and rules in accordance with its property policies and applicable law.
6.2 Visitor Limits. The Services may allow Customer to configure visitor permit limits per property. Customer is responsible for ensuring that visitor limits comply with applicable landlord-tenant laws, lease terms, and fair housing requirements. Overly restrictive visitor policies may violate tenant rights in certain jurisdictions.
6.3 Permit Expiration. The Services calculate permit expiration dates based on Customer-configured durations. Customer is responsible for verifying that expiration calculations align with its policies. Company is not liable for enforcement actions taken based on expired permits.
6.4 Print Tracking. The Services track permit print attempts. Customer is responsible for managing permit printing and distribution in accordance with its operational procedures.
6.5 Permit Accuracy. Customer and Authorized Users are solely responsible for the accuracy of all permit data entered into the Services, including permit holder names, vehicle information, apartment assignments, and parking space allocations. Company is not responsible for enforcement errors resulting from inaccurate permit data.
7. Citation Enforcement
7.1 Citation Authority. The Services provide tools for issuing and managing parking citations. Company does not grant, confer, or represent that Customer has legal authority to issue citations, impose fines, or enforce parking rules. Customer is solely responsible for determining and establishing its citation enforcement authority under applicable law.
7.2 Citation Photographs. The Services allow Authorized Users to capture and attach photographs to citation records for documentation purposes. Customer is responsible for ensuring that citation photographs are taken lawfully and that photographs do not capture content beyond what is necessary for violation documentation.
7.3 Revenue Allocation. The Services support citation revenue allocation among multiple parties (client proceeds, enforcement proceeds, property proceeds). Customer is solely responsible for ensuring that revenue sharing arrangements comply with applicable law and contractual obligations. Company is not a party to any revenue sharing arrangement and does not guarantee the legality of any particular revenue split.
7.4 Unpaid Citation Blocking. The Services may allow Customer to configure automatic blocking of visitors with unpaid citations. Customer is solely responsible for determining whether such blocking is lawful in its jurisdiction and for ensuring that blocking policies do not violate tenant rights, guest access provisions, or applicable law.
7.5 Citation Disputes. Company is not responsible for resolving citation disputes between Customer and vehicle owners. Customer is solely responsible for establishing and administering any citation appeal or dispute resolution process required by applicable law or Customer's policies.
7.6 No Governmental Authority. Company does not have governmental or law enforcement authority. Citations issued through the Services are private parking enforcement actions by Customer, not government-issued tickets. Customer must not represent or imply that citations carry governmental authority unless Customer is a government entity authorized to do so.
8. Vehicle Blacklist
8.1 Blacklist Feature. The Services allow Customer to maintain a blacklisted vehicle list per property. Blacklisted vehicles may be flagged for towing, citation, or other enforcement action.
8.2 Customer Responsibility. Customer is solely responsible for: (a) determining which vehicles to add to or remove from the blacklist; (b) ensuring that blacklist decisions are based on legitimate parking management reasons and not on discriminatory, retaliatory, or unlawful grounds; (c) providing any required notices to vehicle owners regarding blacklist status; and (d) complying with applicable law when taking enforcement action against blacklisted vehicles.
8.3 No Liability. Company is not liable for any claim, loss, or damage arising from Customer's blacklist decisions, including wrongful towing, vehicle damage, or claims of discrimination or retaliation.
9. Resident Management and ASOA Integration
9.1 Resident Parking Management. When the Services are used to manage resident parking (either standalone or integrated with ASOA), Customer may assign vehicle slots to residents, track vehicle registrations per resident, and manage active/inactive parking status.
9.2 ASOA Integration. The Services may integrate with ASOA (Apartment Software of America) to synchronize property, resident, vehicle, and permit data. When integration is enabled:
(a) Data is shared between the Services and ASOA via authenticated API (API key authentication with CORS restrictions);
(b) Shared data includes property information, resident records (identity, apartment, active status), vehicle records, permit records, and blacklist records;
(c) Changes made in one system may be reflected in the other;
(d) Customer is responsible for ensuring that data shared between systems is accurate and consistent.
9.3 API Terms. Access to the Services API is subject to these Terms. API access is restricted to authorized origins and authenticated requests. Customer must not share API keys with unauthorized parties or use the API to access data beyond Customer's authorized scope.
9.4 Data Accuracy. When the Services integrate with ASOA or other systems, Company is not responsible for data synchronization errors, inconsistencies, or data loss resulting from integration failures, network interruptions, or conflicting data entries between systems.
10. Data Ownership, License, and Company Rights
10.1 Ownership of Customer Data. As between the parties, Customer retains ownership of Customer Data.
10.2 License to Company for Service Operation. Customer grants Company a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, display, reproduce, and use Customer Data solely as necessary to: (a) provide, operate, maintain, and secure the Services; (b) improve and develop the Services; (c) facilitate integrations with authorized systems (e.g., ASOA); (d) comply with applicable law; and (e) enforce these Terms.
10.3 Aggregated and De-Identified Data. Customer hereby grants Company a non-exclusive, perpetual, irrevocable, worldwide, royalty-free, fully sublicensable license to aggregate, anonymize, analyze, use, distribute, license, and sell Customer Data in aggregated or de-identified form. For the avoidance of doubt: (a) Company will not sell or distribute data that directly identifies a natural person (such as permit holder name, phone number, email, home address, or apartment number); (b) Company may combine aggregated data with data from other customers and sources; (c) aggregated data may include de-identified parking utilization trends, permit volume statistics, citation patterns, and enforcement metrics; and (d) this license survives termination or expiration of these Terms or Customer's account.
10.4 Permit Holder Information Restrictions. Notwithstanding Section 10.3, Company will not sell, license, or distribute permit holder personal information (names, phone numbers, emails, apartment numbers) to third parties, except: (a) to facilitate authorized integrations (e.g., ASOA); (b) as required by law; or (c) with Customer's express written consent.
10.5 Customer Representations. Customer represents and warrants that it has all rights, permissions, licenses, and consents necessary to submit, upload, and use Customer Data, and to grant Company the rights described in this Section, including any required consents from permit holders, residents, and visitors under applicable privacy and data protection laws.
10.6 Feedback. Any suggestions, ideas, enhancement requests, or other feedback Customer provides regarding the Services is non-confidential, and Company may use such feedback without restriction or compensation.
11. Employee Activity Monitoring and Logs
11.1 Activity Tracking Features. The Services record and reflect Authorized User activity, including but not limited to: permits created, modified, or printed; citations issued; blacklist entries added or removed; records accessed; login/logout events; and timestamps.
11.2 Customer's Obligations. Customer is solely responsible for: (a) providing legally required notices to Authorized Users regarding monitoring and activity tracking; (b) obtaining any required consents; (c) complying with all applicable employment, privacy, monitoring, and electronic surveillance laws; and (d) establishing policies governing access to and use of activity log data.
12. Subscription, Fees, and Billing
12.1 Subscription. PPOA Permit Management is offered as a subscription service. Subscription terms and pricing are described in the applicable Order Form or written agreement.
12.2 Citation Revenue. If the Services facilitate citation revenue collection, the terms of revenue allocation (client proceeds, enforcement proceeds, property proceeds) are described in the applicable Order Form or written agreement between Customer and relevant parties. Company's fees are separate from and in addition to any citation revenue arrangements.
12.3 Payment. Customer agrees to pay all fees described in the applicable Order Form or invoice. All fees are non-refundable except as expressly stated in an Order Form.
12.4 Suspension for Non-Payment. Company may suspend Customer's access to the Services for non-payment after providing at least seven (7) days' written notice. Suspension does not relieve Customer of the obligation to pay outstanding amounts.
12.5 Billing Contact. support@ppoagroup.com
13. Data Retention
13.1 Customer Data. Customer Data is retained for the duration of the active subscription and for a reasonable period thereafter (up to ninety (90) days) unless a different retention period is specified in an Order Form or written agreement.
13.2 Permit Records. Active and expired permit records are retained for operational and historical purposes per Customer's configuration. Customer is responsible for ensuring retention periods meet any applicable regulatory or contractual requirements.
13.3 Citation Records. Citation records and associated photographs are retained per Customer's configuration and applicable law. Customer is responsible for determining appropriate retention periods under applicable citation enforcement and recordkeeping laws.
13.4 Aggregated Data Survival. Company may retain and continue to use aggregated or de-identified data indefinitely, even after termination or deletion of Customer's account.
13.5 Legal Holds. Company may retain Customer Data beyond applicable retention periods if required by law, legal process, or regulatory obligation.
14. Suspension and Termination
14.1 Suspension by Company. Company may suspend or restrict Customer's access to the Services (in whole or in part), immediately and without prior notice, if: (a) Customer materially violates these Terms; (b) Customer's use poses a security risk; (c) Company is required to do so by law, regulation, or court order; (d) continued access could cause harm to the Services, other customers, or third parties; or (e) Customer's account is delinquent.
14.2 Impact on Integrations. Suspension or termination of Customer's account may affect integrations with ASOA or other connected systems. Company is not liable for data synchronization failures or operational disruptions in connected systems resulting from Customer's suspension or termination.
14.3 Termination by Company. Company may terminate Customer's account upon thirty (30) days' written notice for convenience, or immediately upon notice for cause (including material breach that remains uncured for fifteen (15) days after written notice).
14.4 Termination by Customer. Customer may stop using the Services and request account closure at any time by contacting Company in writing. Termination does not entitle Customer to a refund of prepaid fees.
14.5 Effect of Termination. Upon termination: (a) all licenses granted hereunder immediately cease; (b) Customer and Authorized Users must cease all use of the Services and the API; (c) Customer remains liable for all fees accrued prior to termination; (d) Customer is responsible for exporting or preserving any Customer Data it requires before termination; (e) API integrations will cease to function; and (f) Sections 1, 7.6, 8.3, 10.3, 10.4, 10.6, 13, 15, 16, 17, 18, 19, and 20 survive termination.
15. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
15.1 THE SERVICES, INCLUDING ALL SOFTWARE, DATA, CONTENT, FEATURES, API INTEGRATIONS, AND THIRD-PARTY INTEGRATIONS, ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND.
15.2 COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, ACCURACY, RELIABILITY, COMPLETENESS, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, USAGE OF TRADE, OR COURSE OF PERFORMANCE.
15.3 COMPANY DOES NOT WARRANT THAT: (A) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) PERMIT EXPIRATION CALCULATIONS WILL BE ACCURATE IN ALL CIRCUMSTANCES; (C) API INTEGRATIONS WILL FUNCTION WITHOUT INTERRUPTION OR DATA LOSS; (D) THE SERVICES WILL MEET CUSTOMER'S REQUIREMENTS OR EXPECTATIONS; (E) ANY DEFECTS WILL BE CORRECTED; OR (F) THE SERVICES WILL COMPLY WITH ANY PARTICULAR PARKING, CITATION, TOWING, OR ENFORCEMENT LAW.
15.4 COMPANY DOES NOT GRANT, CONFER, OR REPRESENT THAT CUSTOMER HAS LEGAL AUTHORITY TO ISSUE CITATIONS, IMPOSE FINES, ENFORCE PARKING RULES, AUTHORIZE TOWING, OR TAKE ANY OTHER ENFORCEMENT ACTION. ALL ENFORCEMENT AUTHORITY AND DECISIONS ARE CUSTOMER'S SOLE RESPONSIBILITY.
15.5 COMPANY IS NOT A PARKING MANAGEMENT COMPANY, PROPERTY MANAGER, TOWING COMPANY, OR LAW ENFORCEMENT AGENCY. THE SERVICES ARE TECHNOLOGY TOOLS PROVIDED TO ASSIST CUSTOMER'S PARKING OPERATIONS.
15.6 ANY DATA, MATERIAL, OR INFORMATION OBTAINED THROUGH THE SERVICES IS AT CUSTOMER'S OWN RISK. CUSTOMER IS SOLELY RESPONSIBLE FOR VERIFYING THE ACCURACY OF ALL PERMIT RECORDS, CITATION RECORDS, VEHICLE DATA, AND ENFORCEMENT DECISIONS.
16. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
16.1 Exclusion of Consequential Damages. IN NO EVENT WILL COMPANY, ITS AFFILIATES, OFFICERS, DIRECTORS, MEMBERS, MANAGERS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITIES, OR ANTICIPATED SAVINGS, REGARDLESS OF THE THEORY OF LIABILITY AND REGARDLESS OF WHETHER COMPANY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
16.2 Liability Cap. COMPANY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, REGARDLESS OF THE FORM OF ACTION OR THEORY OF LIABILITY, WILL NOT EXCEED THE TOTAL AMOUNTS ACTUALLY PAID BY CUSTOMER TO COMPANY FOR THE SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100), WHICHEVER IS GREATER.
16.3 Application. THE LIMITATIONS IN THIS SECTION APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE, AND REGARDLESS OF WHETHER THE DAMAGES ARISE FROM: USE OR INABILITY TO USE THE SERVICES; PERMIT DATA ERRORS; CITATION ENFORCEMENT ERRORS; WRONGFUL TOWING BASED ON DATA FROM THE SERVICES; BLACKLIST ERRORS; API INTEGRATION FAILURES OR DATA SYNCHRONIZATION ISSUES; ACTIONS TAKEN BY CUSTOMER BASED ON DATA FROM THE SERVICES; UNAUTHORIZED ACCESS TO OR ALTERATION OF CUSTOMER DATA; OR ANY OTHER MATTER RELATING TO THE SERVICES.
16.4 Specific Exclusions. WITHOUT LIMITING THE FOREGOING, COMPANY SHALL HAVE NO LIABILITY WHATSOEVER FOR: (A) ANY CITATION, FINE, OR ENFORCEMENT ACTION ISSUED BY CUSTOMER; (B) ANY TOWING, BOOTING, OR VEHICLE IMPOUNDMENT AUTHORIZED OR INITIATED BY CUSTOMER; (C) ANY CLAIM BY A VEHICLE OWNER, RESIDENT, VISITOR, OR THIRD PARTY ARISING FROM CUSTOMER'S PARKING ENFORCEMENT DECISIONS; (D) ANY DAMAGE TO A VEHICLE RESULTING FROM TOWING OR ENFORCEMENT ACTIONS; (E) CUSTOMER'S FAILURE TO COMPLY WITH PARKING ENFORCEMENT, SIGNAGE, NOTIFICATION, OR TOWING LAWS; (F) CITATION REVENUE DISPUTES BETWEEN CUSTOMER AND ANY OTHER PARTY; (G) ANY CLAIM OF DISCRIMINATION, RETALIATION, OR HARASSMENT RELATED TO CUSTOMER'S USE OF THE BLACKLIST OR ENFORCEMENT FEATURES; (H) CUSTOMER'S ENFORCEMENT OF EXPIRED OR INACCURATE PERMITS DUE TO DATA ENTRY ERRORS; OR (I) ANY LOSS ARISING FROM INTEGRATION FAILURES BETWEEN THE SERVICES AND ASOA OR OTHER CONNECTED SYSTEMS.
17. Indemnification
17.1 Customer Indemnification. Customer will defend, indemnify, and hold harmless Company and its members, managers, officers, directors, employees, agents, affiliates, successors, and assigns (collectively, "Company Indemnified Parties") from and against any and all claims, demands, actions, suits, proceedings, losses, damages, liabilities, judgments, settlements, fines, penalties, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to:
(a) Customer Data, including the collection, storage, use, sharing, or disclosure thereof;
(b) Customer's parking management and enforcement operations, including permit issuance, citation enforcement, towing authorization, vehicle blacklisting, and revenue collection;
(c) any citation, fine, or enforcement action issued or taken by Customer through the Services;
(d) any towing, booting, or vehicle impoundment authorized, initiated, or facilitated by Customer;
(e) any claim by a vehicle owner, resident, visitor, or third party arising from Customer's parking enforcement decisions or practices;
(f) any claim of wrongful towing, wrongful citation, wrongful blacklisting, discrimination, or retaliation arising from Customer's use of the Services;
(g) Customer's failure to comply with applicable parking enforcement, signage, notification, towing authorization, or consumer protection laws;
(h) Customer's violation of fair housing laws in connection with parking policies or enforcement;
(i) Customer's violation of any applicable law, regulation, or third-party right;
(j) Customer's breach of these Terms;
(k) citation revenue disputes between Customer and any property owner, enforcement partner, or other party;
(l) any claim arising from Customer's employee monitoring or activity tracking practices;
(m) any inaccurate, incomplete, or falsified data entered into the Services by Customer or Authorized Users;
(n) any claim arising from data synchronization errors or inconsistencies between the Services and ASOA or other integrated systems, to the extent caused by Customer-entered data; and
(o) Customer's enforcement actions against vehicles based on expired, inaccurate, or improperly issued permits.
17.2 Indemnification Procedure. Company will: (a) promptly notify Customer of any claim subject to indemnification (provided that failure to notify does not relieve Customer except to the extent materially prejudiced); (b) grant Customer sole control of the defense and settlement (provided Customer may not settle any claim that imposes liability on Company without Company's prior written consent); and (c) provide reasonable cooperation at Customer's expense.
18. Confidentiality
18.1 Each party ("Receiving Party") may receive information from the other party ("Disclosing Party") that is designated as confidential or that reasonably should be understood to be confidential ("Confidential Information").
18.2 The Receiving Party will: (a) protect Confidential Information using at least the same degree of care it uses for its own confidential information, but no less than reasonable care; (b) use Confidential Information only to perform its obligations or exercise its rights under these Terms; and (c) not disclose Confidential Information to third parties except to employees, contractors, or advisors with a need to know who are bound by confidentiality obligations at least as protective as these.
18.3 Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the Receiving Party; (b) was already known to the Receiving Party without restriction; (c) is independently developed without use of Confidential Information; or (d) is lawfully received from a third party without restriction.
19. Governing Law, Venue, and Dispute Resolution
19.1 Governing Law. These Terms are governed by and construed in accordance with the laws of the State of Texas, without giving effect to any choice-of-law or conflict-of-law provisions.
19.2 Exclusive Venue. Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in Van Zandt County, Texas (or, if federal jurisdiction exists, the Eastern District of Texas). Each party irrevocably consents to the exclusive personal jurisdiction and venue of such courts and waives any objection based on inconvenient forum.
19.3 Waiver of Jury Trial. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY IRREVOCABLY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY ACTION, PROCEEDING, OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES.
19.4 Limitation Period. Any claim arising under or related to these Terms must be brought within one (1) year after the cause of action accrues, or the claim is permanently barred.
20. General Provisions
20.1 Entire Agreement. These Terms, together with any applicable Order Form, constitute the entire agreement between the parties regarding the subject matter hereof and supersede all prior agreements, proposals, or representations.
20.2 Severability. If any provision of these Terms is held unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed, and the remaining provisions continue in full force and effect.
20.3 Waiver. No failure or delay by Company in exercising any right or remedy constitutes a waiver. A waiver is effective only if in writing and signed by Company.
20.4 Assignment. Customer may not assign or transfer these Terms without Company's prior written consent. Company may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.
20.5 Force Majeure. Company is not liable for any delay or failure to perform resulting from causes beyond its reasonable control, including natural disasters, pandemics, acts of government, war, terrorism, labor disputes, internet or telecommunications failures, Third-Party Service outages, or power failures.
20.6 Notices. Notices to Company must be sent to the contact information in Section 22. Company may provide notices to Customer by email, by posting within the Services, or by any other reasonable means.
20.7 Independent Contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship. Company is not a parking management company, property manager, towing company, or enforcement agent of Customer.
20.8 No Third-Party Beneficiaries. These Terms do not create any third-party beneficiary rights. Without limitation, vehicle owners, residents, visitors, property owners, and towing companies are not third-party beneficiaries of these Terms.
20.9 Export Compliance. Customer will comply with all applicable export control and sanctions laws.
20.10 Headings. Section headings are for convenience only and do not affect interpretation.
21. Changes to These Terms
We may update these Terms from time to time. If changes are material, we will provide notice by posting the updated Terms within the Services, emailing the account administrator, or both. The "Last Updated" date at the top will be revised. Continued use of the Services after the effective date of any updated Terms constitutes acceptance. If Customer does not agree, Customer must stop using the Services.
22. Contact
PPOA Group LLCEmail: support@ppoagroup.com
Phone: +1 430-381-9853
Address: 940 VZ County Rd 2410, Canton, TX 75103
By using PPOA Permit Management, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.