Privacy Policy

This Privacy Policy ("Policy") describes how Parking Permits of America, a product of PPOA Group LLC ("Company," "we," "us," "our"), collects, uses, shares, retains, and protects information when you: (a) visit parkingpermitsofamerica.com (the "Website"); (b) use the Parking Permits of America platform, including the property manager portal, resident self-service portal, visitor registration pages, and citation payment pages (the "Platform"); or (c) otherwise interact with our products and services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read and understood this Policy. If you do not agree with the practices described herein, do not use our Services.

If you use our Services on behalf of a company, property, or other entity, "you" refers to that entity, and you represent that you have the authority to accept this Policy on its behalf.

1. Information We Collect

We collect the following categories of information depending on how you interact with our Services. Not all categories apply to every user type.

1.1 Account and Identity Information

• Full name
• Email address
• Phone number
• Username and password
• Company or organization name
• User role and permissions
• Account status
• Last login date

1.2 Vehicle Information

• License plate number and state
• Vehicle year, make, model, and color
• Vehicle identification number (VIN) (for citations)
• Assigned parking space (if applicable)

1.3 Permit Data

• Permit type, status, and expiration date
• Permit holder name and contact information
• Apartment or unit being visited (for visitor permits)
• Resident being visited (for visitor permits)
• Permit creation and modification history
• Print attempt tracking

1.4 Resident Data

• Resident name and contact information
• Apartment or unit number
• Vehicle slot allocation (number of vehicles allowed per unit)
• Vehicle registrations per resident
• Account activity (last login, portal usage)

1.5 Visitor Data

• Visitor license plate number and vehicle information
• Apartment or unit being visited
• Visit frequency and history
• Visitor pass duration and expiration
• Visit count per plate within configurable time windows

1.6 Citation Data

• Citation type and violation details
• Citation photographs (of the violation and/or vehicle)
• Citation status (pending, paid, voided)
• Notification letter tracking (sent dates, tracking numbers)
• Revenue allocation data

1.7 Payment Information

• Payments for paid parking permits and citation fees are processed through Stripe, a PCI DSS Level 1 certified payment processor
• We do not store full credit card numbers on our systems
• We store Stripe transaction identifiers, payment amounts, invoice codes, and payment status for record-keeping purposes

1.8 Photo and Media Data

• Citation photographs uploaded by enforcement personnel
• Ad images uploaded by advertisers
• Images are stored securely in cloud storage (Microsoft Azure)
• Photos may incidentally capture persons, surroundings, or other vehicles in the frame

1.9 Voice and AI Data

• The Platform includes an optional AI conversational assistant that may process voice or text input
• Voice input for license plate entry uses speech-to-text processing
• Voice and text interactions with the AI assistant may be processed and logged
• These features are used for training and user assistance purposes

1.10 Device and Technical Information

• Browser type and version
• Device type and operating system
• IP address
• Pages visited and time spent
• Application performance data

1.11 Usage and Activity Data

• Login and logout events and timestamps
• Searches performed within the Platform
• Records accessed, created, modified, or exported
• Feature usage patterns
• API usage and request logs

2. How We Collect Information

2.1 Directly from You

• When you create an account or register for Services
• When you enter data into the Platform (permits, vehicle information, resident details, visitor registrations, citations)
• When you submit a permit application
• When you make a payment for a parking permit or citation
• When you contact us for support
• When you interact with the AI conversational assistant

2.2 Automatically Through the Platform

• Activity Logging: The Platform automatically logs user actions, system events, and data changes with timestamps and user identification
• Audit Trail: Every change to a permit, citation, resident record, or configuration is logged with character-level detail, the user who made the change, and a server-controlled timestamp that cannot be backdated
• Visit Tracking: The Platform tracks visitor permit frequency to enforce per-plate visit limits and identify usage patterns
• Email Tracking: Transactional emails may include delivery tracking (sent, delivered, bounced)

2.3 From Third-Party Service Providers

• Payment Processor (Stripe): Transaction confirmation and payment status
• Integrated Systems: When your property is connected to PatriotLPR (license plate recognition) or other PPOA Group products, permit data may be accessed by those systems for enforcement purposes

3. How We Use Information

3.1 Providing and Operating the Services

• Authenticating users and managing accounts
• Creating, managing, and tracking parking permits
• Processing permit applications and approvals
• Managing resident accounts and self-service portal access
• Tracking visitor parking frequency and enforcing visit limits
• Issuing and managing citations
• Processing payments for paid parking and citation fees
• Generating reports, analytics, and data exports
• Delivering email notifications
• Providing AI assistant functionality for user support and training
• Delivering targeted advertisements within the Platform (see Section 5)

3.2 Maintaining, Securing, and Improving the Services

• Monitoring system performance and uptime
• Identifying and resolving bugs and errors
• Improving Platform features and user experience
• Conducting internal analytics on aggregate usage patterns

3.3 Legal and Compliance Purposes

• Complying with applicable laws, regulations, and legal processes
• Responding to lawful requests from government authorities or law enforcement
• Enforcing our Terms of Service and other agreements
• Protecting the rights, safety, and property of Company, our customers, or others
• Establishing, exercising, or defending legal claims

3.4 Communications

• Responding to support requests and inquiries
• Sending service-related notices
• We do not send marketing emails unless you opt in

4. How We Share Information

We do not sell personal information that directly identifies a natural person (such as name, email address, phone number, or home address).

4.1 Service Providers and Processors

We share information with third-party service providers who perform services on our behalf:

Provider	Purpose	Data Shared
Microsoft Azure	Cloud hosting, storage, speech services, translation	All data transmitted to cloud
Stripe	Payment processing	Payment and billing information
SendGrid	Transactional email delivery	Email addresses, email content
ElevenLabs	AI conversational assistant	Voice/text interaction data

4.2 Within Customer Accounts

Data is shared among authorized users within the same customer account based on their assigned roles and property access.

4.3 Within the PPOA Group Ecosystem

Where a property uses multiple PPOA Group products, permit data may be shared between products to enable integrated functionality.

4.4 Advertisers

We may share aggregate, non-personally-identifiable information with advertisers. We do not share personal information with advertisers.

4.5 Legal Requirements

We may disclose information if we believe in good faith that disclosure is necessary to comply with applicable law, enforce our Terms of Service, or protect the rights, property, or safety of Company, our customers, or the public.

4.6 Business Transfers

In connection with a merger, acquisition, or similar transaction, information may be transferred to the successor entity.

4.7 With Your Consent

We may share information with third parties when you provide explicit consent.

5. Advertising

The Platform includes a built-in advertising system. Ads may be targeted based on page context, user type, and geographic area. We do not sell your personal information to advertisers.

6. Data Retention

We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer data belongs to the customer.

7. Data Security

We implement security measures including encryption in transit (HTTPS/TLS), role-based access controls, server-controlled timestamps, cloud security (Microsoft Azure), and PCI DSS Level 1 certified payment processing (Stripe). No method of transmission is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

• Update your account information through the Platform or by contacting support@ppoagroup.com
• Access and export data through built-in reporting features
• Request deletion of your account by contacting support@ppoagroup.com

9. State-Specific Privacy Rights

California residents may have additional rights under CCPA/CPRA. Residents of other states with comprehensive privacy laws may have similar rights. Contact support@ppoagroup.com to exercise your rights.

10. Children's Privacy

The Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Cookies and Tracking

Our Website and Platform may use cookies to maintain session state, remember preferences, and analyze usage. You can control cookies through your browser settings.

12. Third-Party Links and Services

The Services may contain links to third-party websites. This Policy does not apply to third-party services.

13. Changes to This Policy

We may update this Policy from time to time. Material changes will be communicated through the Website or in-app notice.

14. Contact Us

Parking Permits of America
A product of PPOA Group LLC

Email: support@ppoagroup.com
Phone: (430) 381-9853

By using our Services, you acknowledge that you have read and understood this Privacy Policy.